LiveViral Media

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Privacy Policy

Privacy Policy for Weecks Productions, LLC

Last Updated: 8/20/2024

This Privacy Policy outlines the types of information Weecks Productions, LLC (“we,” “us,” or “our”) collects, how we use and protect that information, and your rights in relation to your data. LiveViral Media is a registered trademark and division of Weecks Productions, LLC. By using our website, services, or interacting with our AI chatbot, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

  • Contact Information: We collect personal information such as your name, email address, phone number, and mailing address when you contact us, sign up for our services, or make a purchase through our website.
  • Payment Information: If you make a payment through our website, we collect payment details, including credit card numbers and billing information. Payments are processed securely through third-party payment processors.

1.2 Usage Information

  • Website Usage: We collect data on how you interact with our website, including pages visited, links clicked, and the time spent on our site. This information is collected through cookies and similar technologies.
  • AI Chatbot Interaction: When you interact with our AI chatbot, we may collect the content of your messages and responses to improve our services and provide better customer support.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

  • We use the information we collect to process transactions, manage your account, and provide customer support.
  • We may use usage data and chatbot interactions to enhance our website and services, ensuring a better user experience.

2.2 Marketing and Communication

  • With your consent, we may use your contact information to send you promotional materials, updates, and special offers. You can opt out of these communications at any time.

2.3 Legal Compliance and Security

  • We may use your information to comply with applicable laws, regulations, and legal processes, or to protect the rights, property, and safety of Weecks Productions, LLC, our users, or others.

3. Data Sharing and Third-Party Services

3.1 Third-Party Payment Processors

  • When you make a payment through our website, your payment information is securely processed by third-party payment processors. We do not store or have access to your full payment details.

3.2 Service Providers

  • We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to keep your information confidential and secure.

3.3 Legal Requirements

  • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 Access and Correction

  • You have the right to access and correct your personal information held by us. If you need to update your information, please contact us.

5.2 Opt-Out

  • You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

5.3 Deletion

  • You may request that we delete your personal information, subject to certain legal obligations. Please contact us if you wish to have your information removed from our records.

6. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior on our website. This helps us to personalize your experience and improve our services. You can manage your cookie preferences through your browser settings.

7. AI Chatbot Data Collection

7. AI Chatbot Data Collection

Our AI chatbot is designed to provide users with quick and efficient support, answer questions, and guide you through our services. To improve the chatbot’s functionality and ensure a seamless user experience, we collect and process the content of your interactions with the chatbot. Here’s how we handle the data collected through the AI chatbot:

7.1 What We Collect

  • Conversation Data: When you interact with our AI chatbot, we collect the text of your messages and responses. This may include questions about our services, requests for information, or any other data you voluntarily provide during the conversation.
  • Personal Information: If you choose to provide personal details, such as your name, email address, or phone number during your interaction with the chatbot, this information is also collected. However, we encourage users to avoid sharing sensitive personal information via the chatbot unless necessary for support purposes.

7.2 How We Use Chatbot Data

  • Improving User Experience: The primary purpose of collecting chatbot data is to enhance the chatbot’s ability to provide accurate and relevant responses. By analyzing conversation data, we can identify common questions, improve the chatbot’s responses, and ensure that it provides helpful and accurate information.
  • Personalized Support: The chatbot uses the information you provide to offer personalized recommendations and support. For example, if you inquire about specific services, the chatbot can direct you to the relevant pages or connect you with a human representative for further assistance.
  • Training and Development: To continually improve our AI chatbot, we may use anonymized conversation data to train and refine the chatbot’s algorithms. This helps us enhance its understanding of user queries and improve its ability to respond accurately and efficiently.
  • Follow-Up Communications: If you provide your contact information during a chatbot conversation, we may use it to follow up on your inquiry, provide additional support, or send relevant information about our services.

7.3 Data Security and Privacy

  • Confidentiality: We take the confidentiality of your chatbot interactions seriously. All conversation data is stored securely, and access is restricted to authorized personnel who require it for training or support purposes.
  • Data Retention: Chatbot interaction data is retained only as long as necessary to achieve the purposes outlined in this policy. In most cases, conversation data is anonymized and aggregated for analysis, minimizing the risk of identifying individual users.
  • User Control: You have control over the information you share with our AI chatbot. If you prefer not to provide personal information or if you wish to have specific chatbot interactions deleted, please contact us, and we will address your request in accordance with applicable privacy laws.

7.4 Limitations of the AI Chatbot

  • Accuracy: While our AI chatbot is designed to provide accurate and helpful information, it is still an automated system and may not always understand or respond correctly to complex or nuanced inquiries. If you receive an unsatisfactory response or if your question requires human intervention, we encourage you to reach out to our support team directly.
  • Not a Substitute for Professional Advice: The AI chatbot is intended to assist with general inquiries and provide information about our services. It should not be used as a substitute for professional advice, particularly in matters requiring expert consultation or legal, medical, or financial guidance.

7.5 Your Rights Regarding Chatbot Data

  • Opt-Out: If you do not wish to use the AI chatbot or prefer not to have your data collected through this channel, you may opt out of using the chatbot and instead contact us directly through other communication methods provided on our website.

By interacting with our AI chatbot, you agree to the collection, use, and processing of your data as outlined in this Privacy Policy. We are committed to ensuring that your privacy is respected and that your data is handled securely and transparently. If you have any questions or concerns about how your chatbot interactions are managed, please do not hesitate to contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Weecks Productions, LLC
Email: [email protected]
Phone: (623) 850-3275
Website: www.LiveViralMedia.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

Terms and Conditions

Last Updated: 8/20/2024

The Client (on behalf of itself, its successors, agents, and assigns) gives expressed permission for Weecks Productions, LLC and its agents to commence with the work requested, record, photograph, coordinate/schedule, or otherwise operate at the address listed in the estimate or indicated by Client, or any other requested locations (if applicable). Weecks Productions, LLC will travel one time within a 25 mile radius of Westgate (6770 N Sunrise Blvd, Glendale, AZ 85305) at no charge. For mileage over 50 total miles, $0.85 will be charged (including return mileage). The Client indemnifies and holds Weecks Productions, LLC (including its agents, successors, and assigns) harmless from any and all liability or incident as may result during meetings, creation, pre-production, production, and post-production. The Client hereby releases Weecks Productions, LLC and its agents from any and all liability associated with the Job, including loss-of-video or other incidents which may occur for any reason during a live stream or broadcast.; The Client may use all materials provided to it by Weecks Productions, LLC without further permission, but may not alter any material nor use the materials in any way which would be reasonably viewed as defamatory or libelous to any participant in the video, photographic, or aural recordings. Weecks Productions, LLC retains all copyright on all raw footage, all components, and all resulting products and derivatives, including that it may use its raw and finished product, images, audio, or video of Client or participant(s) and/or locations, and any aspect of the pre-production, production, or post-production processes as part of its own web-based, printed, and other promotions and portfolio. Weecks Productions, LLC may also use the Client’s name and/or company and logo in Weecks Productions, LLC’s portfolio.; Celebration of Life/Funeral/Memorial/Wedding videos and live streams will be recorded or broadcast from the beginning of the commencement of the ceremony until the officiant says or indicates the ceremony has concluded, the ceremony has reached a conclusion published in the printed program, or the Client has advised Weecks Productions, LLC that the ceremony is over; if the ceremony is separate from the committal/burial, etc., Weecks Productions, LLC will not be required to film or stream both events unless otherwise specifically indicated in this estimate. A decedent (when applicable) may, but will not necessarily be imaged. Faces of audiences other than during presentations, speeches, or incidental captures in a group setting will be avoided unless specific request is made by Client, and only if granted in writing by every such subject. In the event that the Client has misrepresented permission to authorize work, there is family disagreement/dissatisfaction about recording or production services once Weecks Productions, LLC arrives at the event, or event is concluded earlier than expected, the above authorized amount will not be refunded for any reason. By paying for this invoice, you agree to the above terms and to indemnify and hold harmless Weecks Productions, LLC and its agents for any moments which are not captured, video and/or broadcast stream technical issues or failures, the content of all video, audio, and/or photographs captured of third parties (for example, attendees who may be recorded saying or doing something considered inappropriate), background noises such as airplanes and wind, Acts of God, stream connection/internet/equipment/playback problems, and all other technical, logistic, or audience related issues which may arise. Client hereby agrees that he/she will not expect a refund for any reason, specifically in the event of any technical issue or failure, such as loss of video signal or broadcast interruption.; Weecks Productions, LLC will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions; Although Weecks Productions, LLC will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Weecks Productions, LLC shall have the final say regarding the aesthetic judgment and artistic quality of the Services. Client dissatisfaction with Weecks Productions, LLC’s aesthetic judgment or artistic ability is not a valid reason for termination of this Agreement or request of any monies returned.; Representatives may have a phone or device out during events and may use earphones for quality assurance.; Due to a variety of factors, Client agrees to indemnify and hold harmless Weecks Productions, LLC and its agents, contractors, employees, and assigns for the final look of any product and/or media including website design, shakiness of video, framing and composition, color balance, audio quality and volume, and overall appearance of video or pictures.; The estimated total price is subject to increase in the event of change orders, approved overtime, or additional requests beyond customary editing. Approved over time is the scheduled service(s) taking longer than the quoted amount of time for any reason outside of the control of Weecks Productions, including events running late and/or client requests.; If after 3 business days of Weecks Productions, LLC delivering a draft (when applicable) and the Client has not responded with corrections, comments, or to approve the product (this is not applicable to social media management contracts), the Job will be deemed complete to the Client’s satisfaction and the Client will be presented the final invoice. Payment of outstanding balances will be required in full upon delivery of the invoice which must be paid within 72 hours and prior to receiving any final work product (when applicable); after 7 days of non-payment, a late fee of $35/day will be added to total amount due. Client will be responsible for collection costs and any other applicable fees if Client refuses to pay any final outstanding balances.; For any post-production jobs, Client will have the option to provide 2 sets of minor corrections or comments once presented with the proof(s), if applicable. If the requested corrections are minor (meaning each “change” requires 30 minutes or less total to complete all changes), Weecks Productions, LLC might not charge as a client courtesy but anything that takes over 15 minutes, any graphic/motion design, or requested in-person meetings will be considered a change order and will be charged at $95 per hour, per change order.; For any live/social media work, one hundred percent of the estimated total including estimated TPT tax is due upon approval of this estimate prior to the start of any work or scheduling. All other clients will be required to pay a down payment of 75% of the subtotal, all TPT tax, and any anticipated expenses prior to the commencement of any work, and the remaining 25% with any outstanding balances upon receipt of the final invoice once Weecks Productions, LLC has fulfilled its contract.; Any further sums due to increased cost or change orders will be due in full prior to the delivery of an unwatermarked final product when applicable, or due in accordance with payment terms on final invoice. Thank you for understanding that preparation by Weecks Productions, LLC begins upon receipt of the signed estimate and initial payment collection. Therefore, the full payment is not refundable for any reason. The balance is due (including but not limited to any increases due to change orders, additional requests beyond customary editing, overages in event timing (e.g. events running late), travel charges, collection or other fees, incurred expenses, or other relevant price increases) upon receipt of the final invoice per the payment terms listed on that invoice. Any disputes shall be resolved in the greater metropolitan Phoenix area and interpreted under Arizona law.